Returning Customer Express Check-In Your Name* First Last Phone*Email* Pet Name(s)*Breed*Your Vet*Vet's Phone Number*Are your pet's vaccinations up to date?*YesNoPlease note any changes to your last booking.Booking Date From* Date Format: DD slash MM slash YYYY Booking Date To* Date Format: DD slash MM slash YYYY You must agree to the following:*A cancellation fee of $30.00 is applicable if this booking is cancelled. Bedding is provided. If you choose to bring your own bedding or a t-shirt we do not accept any responsibility for it. It will be thrown out when it starts to smell. ‘Pet Toys’ have been identified as a WH&S hazard and are prohibited. If your pet requires veterinary attention a fee of $100.00 applies to transport your pet. You must allow at leasts 20 minutes for check-in and check-out. Hours are: 7am to 11am or 3pm to 6pm. Gates close at 10.45 and 5.45pm. Full payment is required when checking in, Refunds / Discounts (if you collect before the designated date) are only given in the event of a Natural Disaster. I agree to these conditionsTerms and Conditions*Please note these terms & conditions are subject to change without notice. Up to date as of the 23/1/2020 1. The Management of the Lochinvar Pet Motel is responsible for: a) provision of accommodation and equipment which suits the physical and behavioural requirements of animals held. b) provision of sufficient space for animals to stand, move around freely, stretch full and rest. c) provision of sufficient quantities of food and water to maintain good health. d) provision of prompt veterinary or other appropriate treatment in cases of injury or illness. e) maintenance of hygiene of the premises and health of the animals held including pest control. f) supervision of daily feeding, watering and inspection of animals held to ensure well being. 2. The Management of Lochinaver Pet Motel has the right in its absolute and free of any liability to the pet owner to: a) refuse to accept any animal for boarding b) remove fretting, difficult or dangerous dogs or, within 5 hours, bitches coming into season notwithstanding the removal time is before the agreed pick up. c) have impounded at the cost of the owner any animal that is not picked up as requested or is left after the agreed pickup time or is otherwise unclaimed and Lochinvar Pet Motel is not liable for any loss or damage whatsoever arising out of any action taken pursuant to this clause. d) treat any animal for fleas, ticks and all worms if detected at the cost of the pet owner. e) move any animal into a more satisfactory kennel/suite other than that booked by the owner if it is deemed to be in the best interest of the animal. f) dispose of any destroyed, soiled or uncollected bedding, toys or leads. 3. The Management of Lochinvar Pet Motel is not responsible for: a) the death, injury, illness including the contraction of “canine cough”, harm to or loss of any animal from any cause whatsoever or for any financial loss, claim suit or action. b) any loss, injury, damage or death caused by your animal to any person, property or animal. c) no veterinary fees will be reimbursed unless a person authorised in writing by the manager of Lochinvar Pet Motel is present at the time of the consultation with the veterinary surgeon. The veterinary surgeon is to be independent and must certify that Lochinvar Pet Motel has been responsible for the condition causing the reimbursement claim. d) any loss, damage expense, liability suit or claim arising out of the provisions of 2d), 3a), 3b); 6 4. The Pet Owner is responsible to provide Lochinvar Pet Motel the following: a) the animals name. b) the owners name, address and telephone number. c) the telephone number must be contactable 24 hours per day, 7 days a week. Message bank is not acceptable. d) expected date of collection by its owner. e) a description of the animal including: - sex - breed or type - colour - age f) vaccination status g) name and contact telephone number of veterinarian who normally attends to the animal. h) details of medical, dietary, bathing and grooming requirements. i) collar with identification tag fitted to the dog. 5. The Pet Owner is responsible to Lochinvar Pet Motel for: a) treating the animal for fleas, ticks and worms before dropping off the animals. b) providing a telephone number and two contacts names to be able to be contacted at any time. Voice mail is not acceptable. c) paying all fees and charges including those payable for special needs pets, holidaying surcharges and the minimum charges at the time of check-in of any animal. Special need pets are those that require special attention relating to medication, special food/ diet, including owner provided food, deafness, dementia, incontinence, recovery from injury or operation, thunderstorms. 6. Veterinary Care Veterinary attention at the cost of the pet owner (including transport costs of $100) will be sought by Lochinvar Pet Motel for any animal showing any of the following conditions: a) severe diarrhoea, especially if bloodstained. b) lameness or inability to stand or walk. c) bleeding or swelling of body parts (other than the vulva of a female on heat). d) weight loss or no appetite. e) extreme lassitude. f) apparent pain. g) fits or staggering. h) inability to urinate or defecate. 7. Social Media Clients agree not to post or partake in defamatory activity against Lochinvar Pet Motel via social media or otherwise and acknowledges any defamatory statements or claims posted to social media sites shall be followed up with legal action. 8. Refunds and Deposits As all food, staffing and daily work routine are based upon the duration of this booking. REFUNDS and DISCOUNTS ARE NOT APPLIED DURING ANY TIME OF THE YEAR INCLUDING SCHOOL HOLIDAYS if/when you collect your pet before your designated check-out date. Refunds/discounts are only processed in the event of a natural disaster. A $30 cancellation fee applies for any cancellations. 9. Christmas Bookings The management of Lochinvar Pet Motel have an ‘existing customer’ policy in relation to Christmas bookings and accommodation,- • To enable us to operate efficiently and cost effectively over the Christmas period we only accommodate cats and dogs that have stayed with us throughout the year. • Our minimum charge is equivalent to the costing of 10 days accommodation (plus Public Holiday Charges). • A deposit of 50% of the total cost of the accommodation is required before the 31st of October. • Cancellations after the 30th of November are subject to administrative costs and cancellation fees. • Should you require special consideration please contact our office on 02 4930 7612 to discuss your needs. • A surcharge is applied to ALL Public Holidays. • The boarding fee is chargeable for both the ‘drop off’ and ‘collection’ day. • Vet fees remain the responsibility of the owner of the pet. • We do not accept any responsibility for your pets bedding. We cannot guarantee its return and we do not, under any circumstances, replace it. I have read and accept the ‘Terms and Conditions” of the Lochinvar Pet MotelPhoneThis field is for validation purposes and should be left unchanged.